|
Charisma Computers TERMS AND CONDITIONS APLLY FOR ALL CUSTOMERS. 1.0 General 1.1 Definitions: “The Company” means Charisma Information Limited. “The Buyer” means the person, firm or company ordering or buying the goods from the company. “The Goods” means the products or subject matter of the relevant order of sale. “The Price List” is the list of goods and their relevant sales price in £ Sterling published by the company on the first of each calendar month, or at other intervals as required by the company. 1.2 The company reserves the right to reject any order received for goods. Any order received that amends these terms is subject to written acceptance by the company. 2.0 Price 2.1 Unless otherwise stated any prices quoted by the company are: Exclusive of value added tax and any other taxes. Exclusive of carriage, packing and insurance. Exclusive of any release certificates. And the company shall charge extra in respect of the above items. 2.2 Delivery charges are charged at Amtrak rates. Expedited deliveries may incur additional charges, which will be agreed in advance between the company and the buyer. 3.0 Payment & Title 3.1 The goods remain the property of the company until all due funds relating to the goods have cleared. The following may make payment: cash; personal cheque; company cheque; bankers draft; cashier’s cheque or electronic transfer of funds into an account nominated by the company. 3.2 The buyer agrees that the company or its representatives may enter the buyer’s premises at any reasonable time in order to recover goods originally supplied by the company for which payment is outstanding beyond any previously written, agreed credit term. 4.0 Telephone orders 4.1 The Customer agrees to send the company a written order in confirmation at any telephoned orders duly marked with any confirmation reference given by the company otherwise the company cannot accept liability for any duplication of delivery that may occur. 5.0 Returns 5.1 Goods supplied in accordance with the Contract cannot be returned without the Company’s prior written authorisation. Authorisation will be issued upon receipt of a RMA form. Authorised returns shall be sent to the Company’s premises at the Buyer’s expense and must be clearly marked externally with the RMA number. 6.0 Your Right to Cancel 6.1 You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods if and only if you have bought the product by mail order. In this condition you may return the goods without reason. You will be responsible for the cost and the safe return of the products. Once the product is returned and are in a good condition for resale, a refund of the purchase price will be made within 30 days, unless the products have been misused, or are in a condition that warrant the product non-saleable. Risk of damage to the returned products lies with you all the times. No refund will be made for the charges levied. 6.2 You must let us know of your decision to cancel the contract within 7 working days and any notification must be in writing and sent by e-mail, post or fax. Notification by Telephone is not sufficient. 6.3 You do not have the right to cancel the contract if the order is for computer software, or for consumable goods which, by their nature, cannot be returned. (Products with On-Site Warranty and Digital Cameras are not refundable.) 6.4 You do not have the right to cancel the contract if you bought the product over the counter. We charge 20% restocking fee for any returns of any product that was bought over the counter unless faulty. 6.5 OUR COMPANY WILL NOT TAKE ANY RESPONSIBILITY ABOUT ANY KIND OF SOFTWARE, DRIVERS, VIRUS RELATED PROBLEMS & INCOMPATIBILITY 7.0 Defective Products 7.1 All products supplied by the company are supplied with oneyear warranty. Defective goods may be returned to the supplier at the buyer’s expense, and the company may replace, issue a credit note or repair the goods at the company’s discretion within a specified time period. The company is not responsible for goods returned to us that are lost, or further damaged in transit. 7.2 Defective goods returned under clause 8 must be returned with original packaging, a copy of the original invoice and in a clean, and resale able condition. Goods returned otherwise will, at our discretion, either be refused or subject to restocking fee (20%) to cover our expense. 8.0 Delivery 8.1 Order placed before 4:00 pm (on a working day) will be processed that day and will be delivered as per the requested delivery option provided no additional checks are required and all stocks are available. 8.2 The company will make its best endeavours to deliver all goods as instructed by the buyer. The company will not be responsible for late deliveries outside of its control, howsoever caused. 8.3 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Company) then without prejudice to any other right or remedy available to it , the Company may: store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods. 8.4 The buyer shall inspect all goods immediately they are delivered to him. The company reserves the right to reject claims incorrect delivery 24 hours after the due date for delivery. 8.5 Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents at the moment of delivery, please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims thereafter. 9.0 Force Majeure 9.1 The company reserves the right to cancel, suspend or vary the operation of contact of sale if events occur which are in the nature of force majeure including (without prejudice to the generally of the foregoing) fire, flood, storms, plant breakdown, strikes, lock outs, riot, hostilities, non-availability of material or suppliers or any other event outside the control of the company. And the company shall not be held liable for any breach of contract from such an event. 10.0 Copyright, patents, trademarks, intellectual property right 10.1 The customer acknowledges that in respect of trade marks, trade names copyrights, patents and other intellectual property rights connected with the goods do not pass to the customer. The customer agrees to indemnify the company against all liabilities, costs and expenses which the company may incur as a result of work done in accordance with the customers specifications which involve infringement of any patent or other proprietary 11.0 Law 11.1 These conditions of sale shall be constructed in accordance with English Law. 12.0 Warranty 12.1 All Charisma Systems come with 5 year Return to Base warranty which covers first one year parts and labour and the following 4 years labour only. 12.2 All hardware supplied by Charisma Information Ltd. beside Printers, Scanners, Monitors, comes with 12 months Return to Base Warranty. Printers, Scanners and Monitors are supplied with On-Site Warranty given by the manufacturers. We do not support or refund these products. 13.0 Surcharge 13.1 We accept Master/Visa/Amex at surcharge 2.5% and cheques Transax at 1.5% surcharge. Switch/Delta/Connect and Solo accepted without any charge |